Introduction
Expert Glass Repair LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at expertglassrepair.com, use our interactive tools and configurators, or contact us for services.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Request a free estimate or quote
- Contact us by phone, email, or through our website forms
- Schedule a service appointment
- Submit a warranty claim
- Submit a configuration or design through one of our interactive tools for a quote request
This may include your name, phone number, email address, street address, and details about your glass repair or installation needs.
Automatically Collected Information
When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of visits. This information is collected through cookies, web beacons, and similar technologies.
Interactive Tools and Configurator Data
Our website offers a variety of interactive tools, including 3D shower configurators, glass cost calculators, measurement guides, and other planning resources. The following practices apply to data processed by these tools:
- Client-side processing — The majority of configurator interactions, including dimension inputs, glass type selections, hardware choices, and layout adjustments, are processed entirely within your web browser. This data is not transmitted to our servers during active use.
- No storage without submission — Configuration data, measurements, and design selections are not stored on our servers unless you explicitly submit a quote request or save your design. If you close your browser or navigate away without submitting, the configuration data is discarded.
- Quote request submissions — When you choose to submit a configuration for a free estimate, the tool data (dimensions, glass selections, hardware preferences, and any design parameters) is transmitted to our servers along with your contact information. This data is used solely to prepare your estimate and is subject to the same protections described in this policy.
- Local storage — Some tools may use your browser's local storage to preserve your configuration between page visits for your convenience. This data remains on your device and can be cleared through your browser settings at any time.
AI-Generated Visualizations and Rendering
Certain features on our website use artificial intelligence to generate photorealistic visualizations of glass installations, shower enclosures, and other products. The following data practices apply to these AI-powered features:
- Data sent to AI services — When you use an AI-powered visualization feature, configuration data such as dimensions, glass types, hardware selections, and design parameters may be sent to third-party AI model providers through the Vercel AI Gateway for rendering purposes. This data does not include your personal contact information.
- Image retention — AI-generated images and visualizations are created on demand and are not permanently stored on our servers or by AI service providers after your session ends. Generated images exist only for the duration of your active browsing session.
- No personal data in AI requests — We do not include your name, email, phone number, address, or any other personally identifiable information in requests sent to AI rendering services. Only configuration parameters necessary to generate the visualization are transmitted.
- Third-party AI providers — AI visualization services are provided by third-party model providers. These providers process configuration data solely for the purpose of generating your requested visualization and are bound by their own privacy policies and data processing agreements. We do not control and are not responsible for the data practices of these third-party providers beyond our contractual agreements with them.
How We Use Your Information
We use the information we collect to:
- Respond to your service requests and provide estimates
- Schedule and perform glass repair and installation services
- Process payments and insurance claims
- Communicate about your project, including follow-up and warranty information
- Generate AI-powered visualizations when you use our design tools
- Improve our website, tools, and services
- Send occasional service reminders or seasonal maintenance tips (you can opt out at any time)
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Insurance companies — when you authorize us to file or support an insurance claim on your behalf
- Service partners — glass manufacturers or suppliers who need delivery details for your specific order
- AI service providers — non-personal configuration data only, for the purpose of generating visualizations as described above
- Analytics providers — aggregated, anonymized website usage data to help us improve our services
- Legal requirements — when required by law, regulation, or legal process
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. All data transmissions between your browser and our servers are encrypted using industry-standard TLS/SSL protocols. However, no method of transmission over the Internet or electronic storage is 100% secure.
Cookies and Analytics
Our website uses cookies to enhance your browsing experience and analyze site traffic. We use standard web analytics services to understand how visitors interact with our website. These analytics tools collect anonymized data such as pages visited, time spent on pages, and general geographic region. You can control cookies through your browser settings. Disabling cookies may affect some website functionality, including the ability to save tool configurations between visits.
Third-Party Links
Our website may contain links to third-party websites, including glass manufacturers, industry associations, and other resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Request information about what data our tools have processed during your session
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, tools, or legal requirements. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy, our data practices, or the data handling of our interactive tools and AI features, contact us: